Email Forwarding
Email forwarding lets you route emails directly to agents without needing Zapier, Make, or any other automation platform. Simply forward an email to your group’s email address, and EnforcedFlow will automatically select the next agent and forward the email to them.
How It Works
Section titled “How It Works”- Each group has a unique email address
- Forward any email to this address
- EnforcedFlow selects the next agent based on your routing rules
- The email is forwarded to the agent with all original content intact
This is useful when you want to distribute incoming emails (like contact form submissions, support requests, or leads) among your team without building automation workflows.
Prerequisites
Section titled “Prerequisites”Before using email forwarding, ensure your group has:
- An email information field - Each agent must have an email address stored in an information field. The field name can be anything (e.g.,
email,agent_email), as long as it contains a valid email address.
What Gets Forwarded
Section titled “What Gets Forwarded”Email forwarding preserves:
- Original message body - Full email content including HTML formatting
- Inline images - Images embedded in the email body
- Attachments - All file attachments from the original email
- Subject line - Original subject is preserved
Routing with Fields
Section titled “Routing with Fields”Simple Round Robin
Section titled “Simple Round Robin”If your group has no routing fields configured, emails are distributed equally among all agents in a round-robin fashion.
Multi-Select and AI Select Fields
Section titled “Multi-Select and AI Select Fields”When your group has Multi-Select or AI Select fields configured, EnforcedFlow analyzes the email content to determine the routing criteria automatically.
For example, if you have agents specializing in different products (CRM, Analytics, Automation), EnforcedFlow reads the email content and routes to the agent matching the topic. In the screenshot above, an email asking about “CRM” would be routed to John who handles Acme CRM.
Fallback Behavior
Section titled “Fallback Behavior”If EnforcedFlow cannot find an available agent (e.g., all agents are outside their availability hours), the email is forwarded to the account owner’s email address. This ensures no email goes unhandled.
Use Case: WordPress Contact Forms
Section titled “Use Case: WordPress Contact Forms”A common use case is routing contact form submissions from your WordPress site. Popular plugins like WPForms and Contact Form 7 send email notifications when forms are submitted. Instead of sending these to a single inbox, route them through EnforcedFlow.
WPForms Setup
Section titled “WPForms Setup”- Edit your form in WPForms
- Go to Settings > Notifications
- Enable Notifications
- Set the Send To Email Address to your EnforcedFlow group email
Contact Form 7 Setup
Section titled “Contact Form 7 Setup”- Edit your form in Contact Form 7
- Go to the Mail tab
- Set the To field to your EnforcedFlow group email
When to Use Email Forwarding vs. Zapier/API
Section titled “When to Use Email Forwarding vs. Zapier/API”| Use Email Forwarding When | Use Zapier/API When |
|---|---|
| You want a simple, no-code solution | You need to transform data before routing |
| Email content naturally indicates routing criteria | You need to route based on external data |
| You’re routing contact form notifications | You need to trigger actions after assignment |
| You want to eliminate automation platform costs | You need complex conditional logic |