Day and Time
Day and Time fields enable availability-based routing by ensuring tasks only go to agents who are currently working. Each agent configures their own timezone, business hours, and available days, and EnforcedFlow automatically routes tasks only during those windows.
Creating a Day and Time Field
Section titled “Creating a Day and Time Field”- Navigate to the Fields tab in your group
- Click Add a New Field
- Select Day and Time as the field type
- Click Save
Unlike other field types, Day and Time requires no additional configuration at the field level. Each agent will configure their own availability when added to the group.
How It Works When Adding Agents
Section titled “How It Works When Adding Agents”When you add an agent to the group, the Day and Time field appears with three configuration options:
Timezone Selection
Section titled “Timezone Selection”Select the agent’s timezone from the dropdown. The current time in that timezone is displayed for reference, ensuring accuracy when configuring business hours.
Business Hours
Section titled “Business Hours”Set the start and end times for when the agent is available to receive tasks. For example, 9:00 AM to 5:00 PM for standard business hours, or 10:00 PM to 6:00 AM for night shift coverage.
Available Days
Section titled “Available Days”Select which days of the week the agent works. Use the quick-select buttons:
- Weekdays - Monday through Friday
- All Days - Every day of the week
- Clear - Deselect all days
Or check individual days for custom schedules like Tuesday/Thursday only.
Use Cases
Section titled “Use Cases”Global Support Teams
Section titled “Global Support Teams”Route support tickets to whichever regional team is currently staffed. A ticket submitted at 3 AM EST automatically goes to your APAC team instead of waiting for your US team to start their day.
Part-Time Staff
Section titled “Part-Time Staff”Respect individual schedules without manual intervention. Part-time agents who work Monday, Wednesday, and Friday mornings only receive tasks during those specific windows.
Shift Coverage
Section titled “Shift Coverage”Enable 24/7 operations by configuring morning, afternoon, and night shift teams. Tasks automatically route to whoever is currently on shift, with seamless handoffs between teams.
Using with Integrations
Section titled “Using with Integrations”Day and Time fields work automatically with Zapier and other integrations. When a routing request comes in, EnforcedFlow checks each agent’s current availability based on their configured timezone and business hours, then routes only to agents who are currently working.
No additional configuration is needed in your integration. Simply ensure your agents have configured their availability, and EnforcedFlow handles the rest.